TERMS OF SERVICE

Please review these Terms of Use carefully.

IMPORTANT: THESE TERMS OF USE CONTAIN A MANDATORY ARBITRATION PROVISION THAT, AS FURTHER SET FORTH IN SECTION 18 BELOW, REQUIRES THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES. THIS MEANS THAT YOU AND WE ARE EACH GIVING UP THE RIGHT TO SUE EACH OTHER IN COURT OR IN CLASS ACTIONS OF ANY KIND. IN ARBITRATION, THERE IS NO JUDGE OR JURY AND THERE IS LESS DISCOVERY AND APPELLATE REVIEW THAN IN COURT.

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OVERVIEW

This website is operated by ShopTYT. Throughout the site, the terms “we”, “us” and “our” refer to ShopTYT. ShopTYT offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service” or “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of these Terms, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You represent and warrant that you are buying products or services from the site for your own personal or household use only, and not for resale or export.
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your ability to use the Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks and may be stored and used by Shopify.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.
The headings used in these Terms are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You are encouraged to periodically review these Terms for updates. If a change occurs, the revised Terms will become effective upon the earlier of (i) posting of the revisions to the Terms, or (ii) distribution of the revisions by electronic mail.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our  .
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate. In addition, certain weights, measures, and similar descriptions are approximate and are for convenience only.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. Certain products may not be available outside the United States or be restricted within the United States. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Products will be shipped to an address designated by you so long as the address is complete. We use third-party shipping providers, and risk of loss and title for the products purchased pass to you upon delivery of the products to the shipping company.

For more detail, please review our Return & Refund Policy.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You represent and warrant that you have the right to use any credit card or other means of payment that you provide to us, and by providing such information to us, you authorize us to use the card or other means of payment as a payment method for purchases made through our site. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. Some products may be fulfilled and shipped by Shopify. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

In addition, in the event we are unable to perform our obligations under these Terms of this because of acts of God, pandemics, strikes, equipment or transmission failure or damage reasonably beyond our control, or other causes reasonably beyond our control, we will not be liable for damages to you for any damages resulting from such failure to perform or otherwise from such causes. We will try to promptly fulfill the order and/or return as it is reasonable or feasible to do so under the circumstances.

SECTION 12 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. You are solely responsible for maintaining the confidentiality and security of your account, including username, password, and PIN. We are not responsible for any losses arising out of the unauthorized use of your account.
We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
Apart from specific legal rights that you may have and which may vary from state to state, you expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall ShopTYT, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION

To the extent allowed by law, you agree to indemnify, defend and hold harmless ShopTYT and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW, BINDING ARBITRATION, AND CLASS WAIVER

 To the fullest extent allowed by law, the laws of the State of California will govern these Terms of Use and to any disputes or issues that relates to or arises from any aspect of our relationship, without regard to or application of California’s conflict of law provisions, and to the extent allow by law, without regard to any other state’s public policy arguments. To the fullest extent allowed by law, any cause of action by either party that arises out of or is related to the Service must commence within one (1) year after the conduct that caused the Dispute (as defined below) otherwise, such cause of action is permanently barred.

BINDING ARBITRATION AND CLASS ACTION WAIVER. READ THIS SECTION CAREFULLY. IT MAY SIGNIFICANTLY AFFECT YOUR LEGAL RIGHTS, INCLUDING WAIVING YOUR RIGHT TO FILE A LAWSUIT IN COURT OR TO PURSUE CLAIMS IN A CLASS, GROUP OR REPRESENTATIVE CAPACITY OR AS A PRIVATE ATTORNEY GENERAL. THESE BINDING ARBITRATION AND CLASS ACTION WAIVER PROVISIONS APPLY TO YOU IF YOU ARE A U.S. USER. 

To the fullest extent allowed by law, you and we agree to submit all Disputes between us to individual, binding arbitration pursuant to the provisions in this Section 18. A “Dispute” means any dispute, claim, or controversy (except those specifically exempted below) between you and us that in any way relates to or arises from any aspect of our relationship, including, without limitation, all matters relating to or arising from these Terms of Use (including all other terms incorporated into these Terms of Use) or any other agreement between you and us, including any disputes over the validity, enforceability, or interpretation of this agreement to arbitrate.  Our Dispute shall be subject to these BINDING ARBITRATION AND CLASS ACTION WAIVER provisions regardless of whether the Dispute is based in contract, statute, regulation, ordinance, tort (including fraud, misrepresentation, fraudulent inducement, and negligence), or any other legal or equitable theory. This includes claims or requests for relief that accrued before you agreed to these Terms of Use.  You and we understand that there is no judge or jury in arbitration and that court review of an arbitration award is limited.

Notice of Dispute:  Prior to initiating arbitration, you must first send a written Notice of Dispute by certified mail to us at: 6230 Wilshire Blvd Los Angeles California United States 90048. The Notice of Dispute must include the following at a minimum: (a) your name, (b) a detailed description of your claim or Dispute with us, including dates, (c) the specific damages or other remedy or remedies that you are seeking. If the claim detailed in your Notice of Dispute is not resolved within thirty (30) days of sending the Notice of Dispute that conforms with these requirements, then you may commence arbitration according to the requirements in these Terms (the “Initial Dispute Resolution Period”). 

If a Dispute cannot be resolved through negotiations during the Initial Dispute Resolution Period, then either party may initiate binding arbitration as the sole means to formally resolve the Dispute, unless an exception or exclusion applies as stated below.  The arbitration will be administered by a single arbitrator by JAMS in accordance with the JAMS Streamlined Arbitration Rules and Procedures (the “JAMS Rules”) effective as of the date of the Notice of Dispute, the current version of which are available at the JAMS website, http://www.jamsadr.com/rules-streamlined-arbitration, as modified by this Agreement.  If, for any reason, JAMS is unable to provide the arbitration, then except as otherwise stated below, you or we may file the Dispute with any national arbitration company that handles consumer arbitrations following procedures that are substantially similar to the JAMS Rules.

Unless contrary to JAMS Rules, Arbitration hearings may be conducted by videoconference unless the arbitrator believes an in-person hearing is necessary.  In such instances, the location of an arbitration hearing will be decided pursuant to the JAMS Rules. For customers outside the United States, arbitration shall be initiated in Los Angeles County, California, and you and we agree to submit to the personal jurisdiction of any federal or state court in Los Angeles County, California, in order to compel arbitration, to stay proceedings pending arbitration, or to confirm, modify, vacate, or enter judgment on the award entered by the arbitrator.  In an arbitration, the arbitrator shall allow dispositive motions. 

The arbitrator will make a decision in writing but need not provide a statement of reasons unless requested by a party. The arbitrator must follow applicable law. The decision of the arbitrator shall be final and binding on you and us, and any award of the arbitrator may be entered in any court of competent jurisdiction. To the greatest extent allowed by law, the arbitrator shall determine the scope, validity, interpretation and enforceability of this arbitration agreement, including whether a Dispute is subject to arbitration. The arbitration shall be governed by the Federal Arbitration Act.

Class Action Waiver: TO THE FULLEST EXTENT ALLOWED BY LAW, YOU AND WE AGREE THAT EACH PARTY MAY BRING DISPUTES AGAINST THE OTHER PARTY ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A CLASS ACTION, COLLECTIVE ACTION, GROUP, OR CLASS ARBITRATION, AS A PRIVATE ATTORNEY GENERAL, CONSOLIDATED ACTION, REPRESENTATIVE ACTION, OR OTHERWISE SEEK TO RECOVER LOSSES INCURRED BY A THIRD PARTY.  To the extent applicable law does not allow the waiver of certain claims, but permits those claims to be arbitrated, then such claims shall be resolved in arbitration.  To the extent allowed by law, the arbitrator shall be empowered to grant whatever relief would be available in a court under law or in equity, including injunctive relief.

Notwithstanding anything to the contrary herein, if the arbitrator may not legally adjudicate or award a particular legal or equitable claim or remedy, such claim or remedy shall be stayed until all other claims and remedies are final and the arbitration completed, after which the federal or state court may adjudicate the remaining claim and, if meritorious, award the remaining remedy. In doing so, the federal or state court is bound under the principles of claim or issue preclusion by the decision of the arbitrator.

The arbitrator may conduct only an individual arbitration and may not consolidate more than one individual’s claims, preside over any type of class or representative proceeding, or preside over any proceeding involving more than one individual.

If the prohibition against class, group or collective actions is found to be unenforceable for any reason, the terms above pertaining to class, group or collective actions, and only such provisions, shall be null and void.

EXCEPTION – MASS ARBITRATION: Notwithstanding the parties’ decision to have arbitrations administered by JAMS, if 20 or more demands for arbitration are filed relating to the same or similar subject matter and sharing common issues of law or fact, and counsel for the parties submitting the demands are the same or coordinated, you and we agree that this will constitute a “Mass Arbitration.” If a Mass Arbitration is commenced, You and we agree that it shall not be governed by JAMS Rules or administered by JAMS. Instead, a Mass Arbitration shall be administered by FedArb, a nationally recognized arbitration provider, and governed by the FedArb Rules in effect when the Mass Arbitration is filed, excluding any rules that permit arbitration on a class-wide basis (the “FedArb Rules”), and under the rules set forth in these Terms of use. The FedArb Rules are available at https://www.fedarb.com/ or by calling 1-650-328-9500. You and we agree that the Mass Arbitration shall be resolved using FedArb’s Framework for Mass Arbitration Proceedings ADR-MDL, available at https://www.fedarb.com/. If for any reason the provisions in this Section 19.3.10 are found to be unenforceable, or if for any reason FedArb declines to administer the Mass Arbitration, then the Dispute comprising the Mass Arbitration shall be administered by JAMS according to the JAMS Rules and consistent with the provisions of this Agreement.

NOTICE FOR CALIFORNIA USERS: Under California Civil Code Section 1789.3, users of the Services from California are entitled to the following specific consumer rights notice:  The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 400 R Street, Suite 1080, Sacramento, California 95814, or by telephone at (916) 445-1254 or (800) 952-5210.

NOTICE FOR NEW JERSEY USERS: The following sections/provisions shall not apply to users of the Services from New Jersey:  Warranty, Limitations on Liability and Jurisdictional Restrictions.

SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at orders@tytnetwork.com.

Last Updated: October __, 2023

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https://shoptyt.com/policies/refund-policy

1. Return & Refund Policy

Thank you for supporting ShopTYT. If you are not entirely satisfied with your purchase, we are here to help.
Except where otherwise stated or where prohibited by law, you have 30 days to return an item from the date you received it. To be eligible for a return, your item must be in unused and in new condition, with any original labels or tags included. If the item received shows signs of wear we will be unable to approve the refund. The item will not be shipped back to you and you forfeit the refund amount. We may suspend or cancel payment or refuse a refund request if we find evidence of fraud, abuse, or unlawful or other manipulative behavior.

You are responsible for shipping costs for the return.

If you would like an exchange due to a sizing issue, we are happy to help. Please refer to our sizing charts for replacement item - specific sizing charts are available on each product page. We are able to honor only one exchange due to sizing. You are responsible for the shipment back, we will take care of the replacement shipment cost to you.

Once we have received your item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment.

Let us know if you have any questions or concerns. You can reach us at orders@tytnetwork.com

https://shoptyt.com/pages/returns

II.            Returns

Have questions on our Returns process
(or any Shop TYT Questions in general)? 
Our FAQ page is for you. Additional questions about returns or refunds? Visit our page.

Send an email including your order number and item information to orders@tyt.com. 

Note: If you're looking on your receipt, your 
order number is the first 4 digits of your order.

https://shoptyt.com/pages/faqs

III.          FAQs

A.           Contact ShopTYT

Email: orders@tytnetwork.com 

B.           Checkout/Shipping Questions

1.            Q: I am having trouble entering my address at checkout. What can I do?

A: We've received a few emails from international customers who are having trouble entering aspects of their address during the checkout process. If this happens to you, we can manually place the order on our end and email you an invoice. From there, you will be asked to confirm your shipping address is correct enter your payment information (we accept a wide variety of payments). 

If you email us your order, please clearly list every item you would like, along with size, quantity, and color if applicable. If you would like expedited shipping, please let us know in the email as well. We are not responsible for order mistakes made on your part. Email us at orders (at) tytnetwork (dot) com. 

2.            Q: When is the last day I can place an order to receive it before 12/25?

• Domestic Standard Delivery - 12/5 is the last day to place an order with guaranteed delivery prior to 12/25.

3.            Q: I just placed an order.  When can I expect my order to arrive?  

A: DOMESTIC

• Standard Delivery. Items will arrive via DHL, UPS or USPS in 5-7 business days (+1 day production)
• 3-Day Shipping. Items will arrive via UPS in 3 Business Days (+1 day production)
• 2-Day Shipping. Items will arrive via UPS Air service in 2 Business Days (+1 day production)

    INTERNATIONAL (shipped via USPS International)

• First Class Mail International. Items generally arrive in 7–21 Business Days (+1 day production)
• Priority Mail International. Items generally arrive in 6-10 Business Days (+1 day production)
• Priority Mail Express International. Items generally arrive in 3-5 Business Days (+1 day production)

PLEASE NOTE: 

• Days are in Business Days. All orders have a 1 Business Day production time. ShopTYT does not ship on weekends or holidays
• Certain items have a six-week delivery time, which is noted on the individual product page.
• Not all services are available for each product type and delivery time frames may vary due to weather, service delays or holidays. 
• USPS International does not guarantee delivery dates or times. 

4.            Q: Will I be notified when my order is shipped?  Where can I find tracking information? 

A:  Yes, you will receive tracking information via email once your order has been shipped from our distributor.  

5.            Q: I ordered multiple items, and I've received some of them, but I'm missing part of my order.

A: We use multiple distributing partners, so not all items are shipped from the same distributor.  Shipping times will vary depending on the item.   

6.            Q: It has been more than 6 weeks and my order as not arrived.  What do I do? 

A: Please email us at orders@tytnetwork.com with your order confirmation details. 

C.           General Store Questions

1.            Q: Do you have a size chart? 

A: Yes! You can find a size chart on each product page to the specific item.  We also have a general sizing chart for your reference.  Please note, the charts found on each product page will be most accurate for that produce. 

2.            Q: Why does the design on the shirt I received look smaller or larger than it appears on the shop page?

A: The shirt designs posted on our shop page is on a Medium size shirt.  The design size does not change with shirt size so it will appear slightly smaller or larger depending on the size of shirt that you order.  

3.            Q: Why are different shirts different prices? 

A:  The reason the prices vary is because we want to keep the price as low for the customer as we can. Different shirt designs go through different processes to get to the customer which is reflected in the price.

4.            Q: I have more than one discount code but only one is being recognized.

A: Only one discount code can be used at purchase. This includes but is not limited to referral codes or promo codes. Promo codes are limited in nature, are void where prohibited by law, and may expire or be discontinued with or without .

D.           Returns & Exchanges

1.            Q: What is your return/exchange policy? 

A: Thank you for supporting ShopTYT.  If you are not entirely satisfied with your purchase, we are here to help.

You have 30 days to return an item from the date you received it (as shown on tracking information).  To be eligible for a return, your item must be in unused and in new condition, with any original labels or tags included.  If the item received shows signs of wear we will be unable to approve the refund.  Unfortunately, the item will not be shipped back to you and you forfeit the refund amount.  For full details, please see our Return & Refund Policy page.

Here are your return/replacement options: 

• The item(s) you ordered does not fit. (You will be responsible for paying return shipping)* 
• You no longer want the item(s) (You will be responsible for paying return shipping)
• The item(s) arrived to you in a damaged or defective condition. (We'll take care of shipping costs. Please provide an image of the product during the returns process.)
• The item(s) you received were incorrect and not what you ordered originally. (We'll take care of shipping costs)
• If you have another reason for returning or exchanging products, you can still request a return. In this case, it will help if you provide as much detail as possible, as well as an image. Based on your case, we will decide who is responsible for shipping costs.

*For replacement item please refer to our sizing charts - specific sizing charts are available on each product page.  We are able to honor only one exchange due to sizing.  

2.            Q: How do I start a return request?

A:  Go to this page, and enter the email address you used when you placed your order, and your order number. If the information is correct, you can then create a return request for the item(s) from your order. 

3.            Q: I've submitted my request. What happens next? 

A: You'll receive correspondence updates via email. You can also log into the returns page with your email address and order number to view your status at any time, as well as notes from us relating to your order. We will email you when we have received your return, and when we approve or deny your refund request. We'll email you if we need additional information from you as well.

4.            Q: What if I'd like to exchange for a different size? 

A: Start a return request, choose "Replacement" under Return type, and select "Item does not fit" as your return reason. 

For all other questions or concerns, please email us: orders@tytnetwork.com

Thank you for your support!