FAQs

Checkout/Shipping Questions

Q: I am having trouble entering my address at checkout. What can I do?

A: We've received a few emails from international customers who are having trouble entering aspects of their address during the checkout process. If this happens to you, we can manually place the order on our end and email you an invoice. From there, you will be asked to confirm your shipping address is correct enter your payment information (we accept a wide variety of payments). 

If you email us your order, please clearly list every item you would like, along with size, quantity, and color if applicable. If you would like expedited shipping, please let us know in the email as well. We are not responsible for order mistakes made on your part. Email us at orders (at) tytnetwork (dot) com. 

Q: I just placed an order.  When can I expect my order to arrive?  

A: DOMESTIC

  • Standard Delivery. Items will arrive via DHL, UPS or USPS in 5-7 business days (+1 day production)
  • 3-Day Shipping. Items will arrive via UPS in 3 Business Days (+1 day production)
  • 2-Day Shipping. Items will arrive via UPS Air service in 2 Business Days (+1 day production)

    INTERNATIONAL (shipped via USPS International)

  • First Class Mail International. Items generally arrive in 7–21 Business Days (+1 day production)
  • Priority Mail International. Items generally arrive in 6-10 Business Days (+1 day production)
  • Priority Mail Express International. Items generally arrive in 3-5 Business Days (+1 day production)

PLEASE NOTE: 

  • Days are in Business Days. All orders have a 1 Business Day production time. ShopTYT does not ship on weekends or holidays
  • Certain items have a six-week delivery time, which is noted on the individual product page.
  • Not all services are available for each product type and delivery time frames may vary due to weather, service delays or holidays. 
  • USPS International does not guarantee delivery dates or times. 

Q: Will I be notified when my order is shipped?  Where can I find tracking information? 

A:  Yes, you will receive tracking information via email once your order has been shipped from our distributor.  

Q: I ordered multiple items, and I've received some of them, but I'm missing part of my order.

A: We use multiple distributing partners, so not all items are shipped from the same distributor.  Shipping times will vary depending on the item.   

Q: It has been more than 6 weeks and my order as not arrived.  What do I do? 

A: Please email us at orders@tytnetwork.com with your order confirmation details. 

General Store Questions

Q: Do you have a size chart? 

A: Yes! You can find a size chart on each product page to the specific item.  We also have a general sizing chart for your reference.  Please note, the charts found on each product page will be most accurate for that produce. 

Q: Why does the design on the shirt I received look smaller or larger than it appears on the shop page?

A: The shirt designs posted on our shop page is on a Medium size shirt.  The design size does not change with shirt size so it will appear slightly smaller or larger depending on the size of shirt that you order.  

Q: Why are different shirts different prices? 

A:  The reason the prices vary is because we want to keep the price as low for the customer as we can. Different shirt designs go through different processes to get to the customer which is reflected in the price.

Q: I have more than one discount code but only one is being recognized.

A: Only one discount code can be used at purchase this includes but is not limited to referral codes or promo codes.

Returns & Exchanges

Q: What is your return/exchange policy? 

A: Thank you for supporting ShopTYT.  If you are not entirely satisfied with your purchase, we are here to help.

You have 30 days to return an item from the date you received it (as shown on tracking information).  To be eligible for a return, your item must be in unused and in new condition.  If the item received shows signs of wear we will be unable to approve the refund.  Unfortunately, the item will not be shipped back to you and you forfeit the refund amount.  

Here are your return/replacement options: 

  • The item(s) you ordered does not fit. (You will be responsible for paying return shipping)* 
  • You no longer want the item(s) (You will be responsible for paying return shipping)
  • The item(s) arrived to you in a damaged condition. (We'll take care of shipping costs. Please provide an image of the product during the returns process.)
  • The item(s) you received were incorrect and not what you ordered originally. (We'll take care of shipping costs)
  • If you have another reason for returning or exchanging products, you can still request a return. In this case, it will help if you provide as much detail as possible, as well as an image. Based on your case, we will decide who is responsible for shipping costs.

*For replacement item please refer to our sizing charts - specific sizing charts are available on each product page.  We are able to honor only one exchange due to sizing.  

Q: How do I start a return request?

A:  Go to this page, and enter the email address you used when you placed your order, and your order number. If the information is correct, you can then create a return request for the item(s) from your order. 

Q: I've submitted my request. What happens next? 

A: You'll receive correspondence updates via email. You can also log into the returns page with your email address and order number to view your status at any time, as well as notes from us relating to your order. We will email you when we have received your return, and when we approve or deny your refund request. We'll email you if we need additional information from you as well.

Q: What if I'd like to exchange for a different size? 

A: Start a return request, choose "Replacement" under Return type, and select "Item does not fit" as your return reason. 

 

For all other questions or concerns, please email us:
orders (at) tytnetwork (dot) com.

Thank you for your support!